FAQs

Frequently Asked Questions

1. What is your processing time?

Orders are processed within 8-11 business days (excluding weekends and holidays). Once your order is shipped, you’ll receive a tracking number.

2. Can I change or cancel my order after placing it?

You have a 12-hour window to cancel your order after purchase. After that, your order will enter the processing stage and cannot be changed or canceled.

3. Do you offer international shipping?

Yes, we do! We currently ship internationally to several countries. Delivery times for international orders are typically between 12-19 business days, depending on your location.

4. How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package through the carrier’s website.

5. Can I return or exchange my items?

We offer returns and exchanges in line with our Return Policy. Please visit our Return Policy page for detailed instructions on how to initiate a return or exchange.

6. What should I do if my package is lost or stolen?

Unfortunately, we are not responsible for lost or stolen packages once they are marked as delivered by the carrier. We recommend selecting a secure delivery location when placing your order.

7. Do you offer free shipping?

We offer free standard shipping on orders over $XX (check current promotion for specific amount). Otherwise, standard shipping fees apply.

8. How can I contact customer service?

You can reach our customer service team at stridewithstylebusiness@gmail.com. We’re happy to assist you with any questions or concerns!